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Common questions

Trust policy

How do I know your professionals are trustworthy?

All professionals on Reedsy have been subject to a thorough selection process. By verifying their identity, work experience, and portfolios, we can ensure that each professional is legitimate and trustworthy. This is why we can offer our Project Protection policy, ensuring youโ€™ll never be disappointed. So far, we have only accepted 3% of all applications from industry professionals โ€” so you kno...
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Why should I pay and communicate only through Reedsy?

You get access to our policies and security features. Paying and communicating through Reedsy helps ensure that clients and professionals are protected in case of a dispute. In particular, it allows authors to benefit from our Project Protection policy. Paying outside the Reedsy system exposes you to risks, and we canโ€™t provide access to these benefits when transactions arenโ€™t paid for directl...
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Can I communicate with my author/professional outside of Reedsy?

No, to protect both parties and ensure your collaboration is covered by our Project Protection Policy, all communication (written and verbal) must take place exclusively on Reedsy. Our Project Protection Policy only covers projects managed entirely through Reedsy. If any communication happened off-platform, weโ€™d no longer be able to mediate disputes or offer protection to either party. As a ...
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How can I tell if a message claiming to be from Reedsy is legitimate?

Itโ€™s sadly too common to see scammers targeting indie authors, impersonating Reedsy and our professionals by falsely claiming to offer publishing services. Please note that Reedsy only operates through our official website, and all emails from our team will come from an @reedsy.com email address. If you receive a message claiming to be from Reedsy or one of our professionals but sent from a di...
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