NIGHTMARISH CUSTOMERS AND CUNNING PLOYS TO STEAL THE OWNER'S DATA

The room and breakfast in Ferrara, in the Emilia-Romagna region, represent a category of structure as a guesthouse very clear in the description: it is an apartment with two or six rooms with bathroom, kitchen, apartment shared in the common areas with other guests, where self-service detergents and breakfast are provided, complete with pdf information downloadable from the website of the Emilia-Romagna region where the owner does not reside and therefore a morbid curiosity Created Placed by the customers to know where he lives, if he owns other properties and how much money he has. A married couple (Di Punzio and Andriulo) from Francavilla Fontana, in the province of Brescia, booked an R&B in Ferrara from March 17-31, 2026 and left the property without notifying the owner and without returning the keys on the day of check-out. Daughter Giusy booked and left a negative review without ever having been there, but she expelled the parents after the facility's approved rebooking and the day before to provide hospital documents justifying their daughter's hospital care. The daughter has not paid the price of 40 euros required by the Booking for the modification of a non-refundable reservation where the price in case of modification may be greater than or equal. Regularly the parents paid the tourist tax for seven nights at two euros fifty cents a night. The daughter claims after a few days that she is hospitalized and informs the owner of the accommodation with the room and breakfast category via WhatsApp that she is hospitalized in Cona, a small town in the province of Ferrara, known almost exclusively for the presence of the hospital, the only hospital in the city of Ferrara. Unfortunately, having not informed the person in charge of the accommodation facility in advance and without medical documentation to justify the reason for the trip, they said that they had come to assist their daughter in the hospital and that, even though the reservation was scheduled until March 31, they had to stay in the room of the facility until March 24, 2026. Giusy was on WhatsApp about how to obtain the exemption and will ask the guest of the property on March 21 for a change to the reservation Booking.com which will be granted to him after a phone call from the manager to assist, but the manager informed her that, in the event of a change, the price could be equal to or higher than the initial price of the stay and asked for assistance in contacting her. At first Giusy seemed condescending, thanking the manager for the hospitality received and for all the information. A call on Saturday evening, March 21, will change everything, even if the director had explained to her that by Monday they had to show the medical documentation issued by the hospital and fill out the exemption form on the Municipality website, available to refund thirty-five euros of the tourist tax. Suddenly the couple disappeared, it is not known whether it is the day of the 22nd or the morning of the 23rd, and the owner, noticing the cancellation, asked for explanations to the bill he had booked for his parents and from 10 to 11:30 he was detained on WhatsApp by Giusy DI Punzio who confessed that he had sent his parents to another facility and did not want to pay for the extra hours. he repeatedly insulted and provoked the owner without having read the presentation. After the cancellation, the amount was zero and the owner of the accommodation not only had to sue Giusy Di Punzio for conduct so that she did not rebook from them, but also start a series of disputes with the reservation through the assistance to contact the financial department both to get a refund of the 40 euros requested from Giusy. From the assistance of the site he refused to pay, In addition, the 100 euros were requested from the financial department and the owner discovered on March 26 that his conduct report was not the only one. Giusy Di Punzio had been reported in three other facilities and they would probably have blocked her account. The parents had disappeared and Giusy: Obviously, she had confessed that they had left the keys in the umbrella stand two hours late.

So, on a rainy morning of Monday, March 23 from 10 a.m., when the manager noticed the canceled reservation without ever having the medical documents that actually proved that the girl was in the hospital, he wrote to her to ask for explanations about the engagement and found himself a victim of events and to make a scapegoat for the frustration of a scammer who felt exposed in his attempt to scam and who finds himself inventing multiple excuses for their behavior by accusing the director.

Yet, at 11:22 a.m. on March 23, the manager was still trying to make the organizer understand that there were legal consequences and not just financial ones, indeed, they had to be communicated if a guest left the property without returning the keys.

-Look, the deposited portal of the police headquarters is national, it contains the documents and the registration of the receipts, it is also on staytour (the regional site of the tourist tax - justified by the director

But Giusy, in total indifference, continued with a series of excuses and unjustifiable beliefs for the behavior adopted, worrying about the rules without thinking that behaving badly with a structure could bring problems to the account, since then the structure has been suing him for conduct, even going so far as to call those who managed the platform incompetent: -Forward. I am waiting to speak to competent people. I pay the extra hours to book, not for her! Have a nice day. My parents are elsewhere, better. I sent them away; The keys are in the umbrella stand. -

All this staging cost the manager time, money and effort, including 849.51 of a reservation in which the family had not only stayed to prepare breakfast and use the detergents made available by the structure, but in Booking.com Giusy's conversation, without ever having filed a complaint against the owner, claimed that her parents had bought pots,plastic dishes and detergents because they were not satisfied with those found in the facility. A great courage of the daughter Giusy Di Punzio and her parents Andriulo and Di Punzio in wanting to benefit their daughter by taking advantage of the managers.

In an attempt to retrieve the keys at 11:24 p.m., a conversation that had been going on since ten o'clock continued:

- The staff is coming and they want the keys-

I pay the extra hours to book, not for her! Have a nice day. He should be ashamed to take the extra hours- replied Giusy.

-Where are yours? - asked the director of the accommodation facility. The parents had disappeared into thin air.

Giusy's attitude between March 23 and 24, 2026 was peremptory both in mocking and provoking the woman who ran the facility by trying to steal as much data as possible on who the owner was.

At 11:24 a.m. on March 23, Giusy wrote:

-And they want the keys. I repeat, they are in the umbrella stand. As of March 26, despite the requests, the payment of 849.51 was still missing and the assistance of Booking.com had also opened further requests both for the reporting of the review and for the reporting of offensive messages received via Booking.com messages. A Di Punzio family that did not pay for housing with the collaboration of their daughter.