If your client can no longer continue due to unforeseen circumstances, you can choose to reduce or waive the standard 20% cancelation fee. Here's how:

If no payments made have been made:

1. Submit an amendment moving the start date, completion date, and all payment dates at least 2 months ahead.
2. Contact your client and make sure they accept the amendment.
3. Ask your client to cancel the collaboration from their side. They will then be within the free cancelation window and can cancel at no cost.

If payments have already been made:

Discuss with your client how you’d like to move forward. For example:

1. Have you agreed to refund any payments that have already been made?
2. Or would they simply like to cancel the remaining payments and end the collaboration?

If you both agree to cancel only the remaining payments, you can:

1. Submit an amendment removing the remaining payments.
2. Ask your client to accept the amendment
3. Once the amendment is accepted, the collaboration will end with no cancelation fee.

You can learn more about our cancelation policy here.

If you need help or assistance with processing refunds, don't hesitate to reach out to us at support@reedsy.com