We’ve found that authors prefer to contact professionals with higher response rates, those with over 90% performing best. Respond to new requests within 48 hours to keep your rate up and perform better on the Marketplace.

Professionals with a high response rate show up higher in the search results page, so it’s a simple way to keep your visibility high.

What can I do if my response rate goes down?

Don’t fear too much, consistency is key! Keep responding to all new requests within 48 hours to keep your average up and you can recover quickly. To respond, you can either send a message, issue a quote, or decline a request.

The rate is calculated based on the previous 20 requests you’ve received to reflect your recent responsiveness.

Go to your Requests Inbox to view your requests and ensure they are up-to-date.