Overview
Services
Fiction
Non-Fiction
Languages
Work experience
Visix, Inc.
• Write and edit training guides, outlines, and presentations for training courses
• Train corporate, government, and higher education clients
• Train and mentor new members of the training team
• Design, develop, and implement training programs in the Visix LMS
• Manage internal employee, reseller, and client training through the LMS
• Document software workflows for internal and external audiences using
MadCap Flare
• Interview software developers and/or QA team members to obtain detailed technical knowledge about software processes
• Plan, coordinate, and host monthly webinars
• Develop and refine software training courses to effectively communicate software workflows and processes to internal and external audiences
• Manage the software release process to the public, including: project management, software testing, and documentation production, including public release notes, training manuals, online help, and technical documentation
• Researched and implemented Learning Management System software
• Saved the company the equivalent of one FTE through the successful implementation of the Visix LMS
Self-employed
• Writing and editing service for books, articles, blogs, and marketing materials
• Layout design for traditional books and eBooks
Visix, Inc.
• Developed and refined software training courses
• Wrote and edited training guides, outlines, and presentations for training courses
• Reviewed and edited technical manuals and installation guides
• Trained corporate, government, and higher education clients
• Conducted end-user software testing, analyzed data, and submitted findings to the development team and management
• Converted training and technical documentation from Word and InDesign to MadCap Flare to produce documents from common files, saving documentation revision time
Visix, Inc.
• Compiled statistical data and produced reports for analysis, including Inbound Orders (IBO), Help Desk Statistics, Monthly Sales Forecasts, and Survey Data
• Developed and refined systems for internal corporate processes, such as hiring new employees and the onboarding process
• Facilitated the return (RMA) process between clients and hardware vendors
• Utilized Peachtree Accounting for various financial and reporting tasks
• Administered VOIP telephone system and wireless telephones and interfaced with service providers regarding technical and billing issues
• Planned and coordinated meetings and other events
Portfolio
