Chris Hood

In a rapidly evolving digital landscape, consumers expect more. Even with the array of data available, the need for a personalized and human-centric approach remains at the core of effective customer relations. Chris Hood, a former Google platform innovation and digital strategy expert with ov...

The promise of AI is captivating—faster decisions, sharper insights, and unmatched precision. But have we paused to consider what we might lose in our race to embrace the machine? Infailible examines how AI is reshaping customer relationships and human interaction in business. The book explore...