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Pai Mae Hong Son Thailand
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Location independent Filipina traveling with my 5-year old son, living one country at a time.
Responsible for leading the Create Team, developing creative guidelines and directing creative work, including online collateral, social media posts, email campaigns, making sure deliverables are provided to the clients and
other related tasks.
Responsible for the creative strategies and direction of social media materials and campaigns.
Evaluated and ensures the quality of creative content and has a copywriting and art-direction background.
Managed a team of web designers, researchers, writers and social media managers
Worked with brand managers on a daily basis
Website maintenance including but not limited to: making sure all pages load and set up contents/blog posts, fix broken links, security checkup using plugins, Facebook and Twitter management
Research best solutions for business and created knowledge base to come up with work system in the
Editing of audio and video transcription
Campaign setup via Infusionsoft
Schedule and set up weekly live calls
Software used: Wordpress, Google Apps, Wishlist Members, LeadPages, Infusionsoft, Instantteleseminar
Worked on the project life cycle as well as direct client interaction and customer development.
Responsible in sending project bids to the client, formulation and review of survey scripts
Ensured other support work processes such as survey programming, data processing, reports, testing, data collection and delivery is achieved flawlessly to the delight and satisfaction of the client.
Formulated a story plan based on the overall marketing direction set by the client
Wrote, distributed press and photo releases, follow-up and ensured publication
Maintained effective relationship with the media, and serve as primary liaison between the principals and media outfits; created opportunities for interaction between principals and media
Organized and managed regular press conferences/briefing/media events for the principal
Monitored publication of press releases and submit proofs of releases at the same time monitored stories from direct competitors and submit regular media reports
Also specialized in social media marketing (blogs, Facebook fan pages, promotion in Twitter and Instagram)
Dealt with customer inquiries, verified order and other information
Provided outbound/inbound calls in a timely and professional manner
Proactively converted inquiry calls into sales.
Promoted and ensured excellent customer service
Adhered to agreed processes, meeting required work standards, targets and objectives
Used negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Managed eBay seller disputes and appeals
Answered billing-related concerns
Answered general customer service concerns about eBay site functionality and policies, helping to troubleshoot and facilitate first-contact resolution
Handled customer support through phone, email and chat.
Performance metrics include average handle time, after call work, quality, adherence and customer satisfaction
Former HarperCollins Publishers and Delacorte Press acquisitions editor, specializing in mind-body-spirit books and book packaging.
New York, NY, United States
I'm a freelance editor and collaborator who worked at HarperCollins Publishers for nine years before going freelance. Non-fiction only.
Palo Alto, United States